There are two types of heartbeat message depending on the method of transport protocol used for the media streams (TCP or UDP). I'm pretty sure SecuritySpy is sending them correctly, otherwise we would have heard this problem from lots of users, and this is the first we've heard of this with any camera. To use the EyeView or Etrovision models, please download the Etrovision.zip file, unzip to a folder, and run the reg.bat file to add the DLLs to your system.If it's a very regular disconnect exactly every two minutes with an immediate reconnect, then this does sound like a problem with the heartbeat messages. We offer a replacement flash memory image for the GS4600 in order to allow it to work with Blue Iris. We offer a replacement flash memory image for the GS4000 in order to allow it to work with Blue Iris. If your device works with AmCap, it should work with Blue Iris and vice-versa. The Microsoft sample capture program AmCap can be used to test general connectivity with webcams and analog camera cards and devices (not network cameras). The Vitamin Decoder 2.1 is used to connect to many popular DLink and Vivotek models, such as the DCS-2000,21, as well as the 4XEM MPEG4 cameras. It may also be necessary to use a specific version of the card’s driver. In order to use the Hikvision DS-40xx cards, download DS40xxSDK.dll and save it into your Blue Iris program folder. On Windows Server 2008 you must enable the “Desktop Experience” feature of your OS in order to enable Windows Media encoding. The K-Lite Codec Pack is highly recommended for Windows systems which have need to open and play MP4, MOV, M2T and other de-facto standard video formats not typically supported by Windows.įor Techwell 68xx chipset based video cards (some QSee models for example), we have found this WDM driver for 32-bit Windows.

Following are links to third-party software packages which might be required to use certain cameras with Blue Iris:

Sighthound software zmodo